Returns & Exchanges
At FragFlex, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, you can return or exchange any unopened beauty product within 30 days of delivery.
Initiate Your Request
Log in to your FragFlex account and navigate to your order history to select the items you wish to return and receive a unique RMA number.
Prepare the Package
Securely pack the unused products in their original luxury packaging to ensure they remain protected during transit back to our warehouse.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our specialists verify the product's condition, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing